Questions & Answers

1. Company & services

What exactly do we do?
BestEssayHelp.com is an academic writing assistance agency that is there to help you out with all aspects of your studies. Our services include: model custom essays, research papers, term papers, thesis proposals, capstone projects, speech and presentation assistance, book and movie reviews, article critiques, and academic tutorials; CVs, cover letters, resumes, and other career application assistance; lab reports, scientific studies; virtually any academic writing help. Our goal is to improve your overall degree result by means of providing qualified, professional writing help.
What makes us different?
Firstly and most importantly, we are one of a few custom writing services to recruit experienced freelance academic writers who are mostly English native speakers from United States, Great Britain, Canada, Australia, and Western Europe. We admit that we also employ ESL writers but assure you that every single one of our ESL writers speaks and writes English as a native. Besides, you have a unique opportunity to select a specific writer for any project to ensure that your paper is written by a person proficient in the field.

All of our academic written papers are original and written from scratch. We double-check every work with two different plagiarism detection systems to avoid referencing errors or unintentional plagiarism prior to submitting it to the client. Besides, we provide a free Turnitin plagiarism report on request. You will be paying for a unique, fully customized essay, research paper or capstone project. This is in contrast to almost all other companies, which re-sell their pieces.

BestEssayHelp.com is a division of GlobalWriters LLC, a UK-registered company (Companies House #: 7106763), which is vital in terms of the security and protection you are entitled to, as a client. Both British and American firms have to strictly follow the consumer protection laws, fair trading directives and sale of goods and services legislations. When your consumer rights are violated, you have a simple legal recourse and can easily reclaim your payment.
Can you find writers/editors/researchers for any subject?
Yes. We have a team of qualified professional freelance writers to cover all major subject studies at US and UK universities and schools. By having a large team of editors and researchers we are able to quickly get hold of the most suitable expert for most of orders within an hour or less, while complex or unusual requests may take up to a day.
What if I am not satisfied with the finished product?
If for whatever reason you are not satisfied with the paper you receive, you are welcome to request free alterations within 10 days of receiving your written piece. The revision process is quite simple - we just ask you to message your writer detailing the aspects of your work you would like revised, removed, or addressed. Our client support team will then get back to you to confirm that the writer is working on your requested revision.

2. Our guarantees

Can I be sure that my paper will not be plagiarized?
Yes. All papers we produce are written from scratch and double-checked for plagiarism prior to submission. We can always supply you with a plagiarism report free of charge.
Will my paper and personal information remain confidential?
Yes. Since all of our work is original, we do not re-publish your paper or sell it to third party. You will be the first and only client to receive your written piece. Your name, phone number, and location will only be known to our customer support department. We will never pass your personal information to your writer, unless you personally ask to do so for the sake of the project. Again, we will never re-sell or re-publish your paper to any third party, since we take your confidentiality very seriously.
Should I inform my school that I am using your service?
This is totally up to you. Since BestEssayHelp.com does not share your personal information or written works, your piece will not be traceable back to BestEssayHelp.com.
What if my paper was delivered late?
By having such a large team of professional academic writers, we boast to have the majority of orders to be delivered prior or according to the set deadline. We might only be late in extreme situations, when a writer falls ill, gets hospitalized, is involved in a car accident, or is a victim of weather conditions. In this rare case, every client has a right to ask for a partial refund following our Money Back Policy.

3. Our writers

Can you promise that my paper will be written by a native English speaker?
Yes. The majority of writers that we contract are native English speakers from US, UK, Canada, Australia, and Western Europe. We do hire ESL writers from all over the world but assure you that every single one of our ESL writers speaks and writes English as a native. You have a unique option to select a specific writer for any project to ensure that your work is written by a native English speaker. Or, you can ask for an ESL writer to work on your assignment if you are an international student studying abroad.
Can I talk to my writer?
Sometimes, yes. Just as most of our clients would like to preserve their privacy, most of our writers want to stay confidential and avoid direct communication with their clients. However, all of our writers are accepting private messages from clients, so you can always communicate with your writer through the website. In case your project is really tough and you would like to actually talk to the person who is going to write your assignment, you will need to contact our custom support department and notify them about your request. We will find a writer who accepts direct phone calls from clients and arrange everything for you.
How do I know that my writer is actually a good one?
We spend much time picking the best freelance academic writers to work on your projects. Though we receive hundreds of applications each month, only a few are accepted and allowed to use our system. As soon as your order is assigned to a particular writer, you can communicate with the person and ask any questions related to your assignment to find out if your writer is really proficient in the field. Sometimes, we can send you the writer's credentials to prove that he/she is an academic.

4. Ordering process

How do I place an order?
Go to our Order page and fill out the order form to provide us with all necessary details and information regarding your paper. If you are a new client, you will need to create an account prior to placing your order. Once your fill in the details of your request, the support team members will review your inquiry and contact you for your payment details. Usually, we start looking for a writer to work on your project as soon as we get your payment, however, we can allocate a writer for your assignment prior to receiving the funds.
How do I pay for my order?
Once we have confirmed to take on your order (in case it's an urgent paper), you have to proceed with your payment before the writer commences working on your assignment. In case your order is not urgent, you do not need to wait for our confirmation since we are pretty sure that we will allocate your project to a particular writer. You can only pay for your order online:
  • Visit BestEssayHelp.com
  • Log in to your account using your personal username and password
  • Locate the Navigation Panel and click on My Orders
  • Open your order and press Buy Now
  • Fill out the payment form at PayPal and make your payment
PayPal is an extremely secure online payment service that guarantees purchase protection, transaction monitoring, seller verification, and security of financial information.
Can I pay with my debit/credit card?
Yes. You can pay with your PayPal balance, bank account, or credit card.
I am nervous about making an online payment. Is it secure?
Absolutely. PayPal is an extremely secure online payment service that guarantees purchase protection, transaction monitoring, seller verification, and security of financial information.
What if I made a mistake while placing an order?
If you have made a mistake while making an order, please contact our customer support department via phone (1-407-506-0831), email (support@BestEssayHelp.com), or Live Chat.
How do I receive my order?
Once your paper is ready, we upload it to your personal order page on the website and email it to your specified email address.
How do I know if my writer has any questions regarding my paper?
If your writer sends you a message through the website, you will instantly receive an email notification with a direct link to the note.

5. Cheating & plagiarism

Is this service legal?
Yes. BestEssayHelp.com is a division of GlobalWriters LLC, registered at Companies House (Companies House #: 7106763). Both British and American firms have to strictly follow the consumer protection laws, fair trading directives and sale of goods and services legislations. When your consumer rights are violated, you have a simple legal recourse and can easily reclaim your payment. Our services conform 100% to all relevant legislation in the UK, and our staff and clients can be assured that in contracting our services they are not in contravention of any UK laws.
Is it cheating?
No.